FAQs

Got a question? We’re here to help.

Quick answers to the most common questions about authenticity, warranty, shipping, returns, and selling your watch.

We’re a collector focused business with a simple goal: sell great watches with clear communication. Every listing includes detailed photos and transparent condition notes. We’re happy to walk you through the watch before you buy, and you can book an appointment to see it in person.
Yes every watch we sell is guaranteed authentic. We verify serial/reference details and inspect model-specific features to confirm consistency with the correct components.
Condition ranges from excellent to gently used. Each listing includes close-up photos and clear notes on any visible wear.
Some watches include remaining factory warranty, and others may include a store warranty when stated on the listing. Warranty coverage begins on the invoice date and can vary by watch ask us and we’ll confirm.
We offer a 3-day, no-questions-asked return on watches purchased on our website or in-store (when returned in original condition). The customer is responsible for return shipping. If the watch was part of a free shipping promotion and you return it, the original shipping cost will be deducted from the refund. After the watch is received, it’s inspected and refunded to the original payment method.

Final sale: all trade-in transactions and “pay over time” purchases are final and not eligible for returns. For full details, see our Return & Refund Policy.
We use a multi-point inspection process including model-specific details (dial printing, engravings, clasp codes, bracelet references), and overall component consistency. If you want, we’ll explain what we checked for any specific reference.
We carry a curated selection of luxury brands including (but not limited to) Rolex, Omega, Cartier, Tudor, and Grand Seiko. Inventory changes often—check the latest listings online.
Yes. Start here: Sell / Trade. Share the brand, reference, condition, what’s included (box/papers), and a few clear photos for the fastest quote.
Orders ship via FedEx with an adult signature required (21+). Watches under $10,000 typically ship via FedEx 2Day. Higher-value orders may ship via a faster secure service. If you need a future ship date so someone can sign, contact us right after checkout and we’ll coordinate.
We accept major credit/debit cards and wire transfers. Some orders may also qualify for “pay over time” options when available at checkout. If you have a payment question for a specific watch, message us and we’ll confirm the best option.
Visit us: 8000 Towers Crescent Drive, 13th Floor, Vienna, VA 22182 (near Tysons Corner).
Prefer email? wearintime@gmail.com — Live chat is also available on our website.